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Got questions about our authentic vintage clothing? Find answers on sizing, condition, shipping, returns, care tips & more.

Frequently Asked Questions

General

ARE ALL COTE VINTAGE ITEMS AUTHENTIC?

Yes! Every piece is hand-selected and inspected by us. We do not sell reproductions, fast-fashion "vintage-style" items, or fakes. If a piece has any modern alterations, we note them in the description.

WHAT GRADE OR CONDITION ARE THE ITEMS?

90% of the items are GRADE A or in excellent/very good condition.

  • Excellent — like new / minimal to no visible wear
  • Very Good — light wear consistent with age (minor fading, tiny marks)
  • Good — noticeable but not severe wear (some pilling, small stains, etc.)


Every defect (stains, holes, missing buttons, odors, etc.) is photographed and described in detail.

ARE THE ITEMS CLEAN?

Yes! We thoroughly clean/steam/wash every piece before listing. If "old closet" odor is a concern, it will be noted.

WHAT ABOUT STAINS, HOLES OR DEFECTS?

We inspect every garment carefully and defects are always disclosed with close-up photos and noted in the description.

SIZING &FIT

HOW DO VINTAGE SIZES COMPARE TO MODERN SIZING?

Vintage sizing runs much smaller than contemporary sizes a 1980s "Medium" is often today's XS/S! Always refer to our detailed flat measurements (bust, waist, hips, length, etc.) listed on every product page. We recommend measuring yourself or a favorite-fitting garment for comparison.

HOW TO KNOW WHAT SIZE LEVIS JEANS TO BUY?

Vintage Levi's jeans run much smaller than modern Levi's or other brands.

Ignore the tag size alone!
Vintage Levi's were often "shrink-to-fit" originally, so marked sizes don't match modern expectations.

To find your perfect levi´s size

  1. Measure your:
    Waist: Measure around your natural waist (smallest part, usually above belly button) or mid-waist (2,5-5cm lower). Keep it snug but not tight.
    Thigh (optional but helpful): Around the fullest part.
    Inseam: From crotch to desired ankle length (add 1–2 inches for stacking/crop).

  2. Compare to our flat-lay measurements
    Every pair in our shop includes exact measurements (laid flat, in cm):
  3. Waist
    Front rise
    Thigh
    Inseam
    Leg opening
  4. Total length

SHIPPING & DELIVERY

WHERE DO YOU SHIP?

We ship worldwide!

HOW FAST DO YOU SHIP THE ITEMS & HOW LONG DOES IT TAKE?

We pride ourselves in our extra fast shipping. After purchase, the packages are on their way within 12-24h! (this may vary during public holidays)

Standard shipping time frame:

EU: 3-7 business days
International: 7-14 days

Tracking is provided on all orders.

HOW MUCH IS SHIPPING?

Shipping is calculated at checkout based on weight and destination.

We offer free shipping on orders over €60 within the EU!

RETURNS & REFUNDS

HOW DO I GET REFUNDED?

We receive and inspect your return
Track your package with the shipping receipt you got when you dropped it off (always keep this proof!).
items must arrive in the same condition as sent (unworn, unwashed, with tags/labels intact, no new damage).

We notify you
You'll get an email from us confirming we've received your parcel (usually within 1–3 business days of arrival). If everything checks out, we process your refund right away!

Refund issuance
Refunds go back to your original payment method (credit/debit card, PayPal, etc.).
Processing time: We aim to complete this within 3–5 business days after inspection.
Bank/credit card time: It can take an additional 3–10 business days for the funds to appear in your account, depending on your bank.

Important note: Buyer pays return shipping.

WHAT IS YOUR RETURN POLICY?

We accept returns within 14 days of delivery (check your order confirmation for exact window). Items must be unworn/unwashed with all tags intact.

PAYMENTS & OTHER

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, crypto, and bank transfers (EU).

I HAVE A QUESTION - HOW DO I CONTACT YOU?

We love questions! Email or message us via Instagram.

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